✓$0 cost to your hotel✓Fee paid by traveler✓90-day pilot
The Problem
The Industry Data Is Clear
Cancellations cost hotels billions every year. Here's what the research shows.
~20%
Average global hotel booking cancellation rate — 1 in every 5 reservations
SiteMinder, Hotel Booking Trends 2025
39%
Cancellation rate on Booking.com alone — nearly double the rate of direct bookings
Mirai, Channel Cancellation Study
40%
Of on-the-books revenue cancelled before arrival at OTA-reliant properties
D-Edge / Hospitality Technology
65%
Higher cancellation likelihood for reservations with lead times over 60 days
D-Edge Hospitality Solutions
5–15%
Typical prepaid non-refundable discount vs. flexible rates
ProStay, 2026 Non-Refundable Rate Guide
19%
Cancellation rate for direct hotel website bookings — the lowest of any channel
Mirai, Channel Cancellation Study
Every cancellation is a room sitting empty and a guest who lost money. RoomRefund fixes both sides.
Cancellation Intelligence
Your Guests Aren't Flaky. Life Just Happens.
Industry data shows the top cancellation drivers are illness, travel disruptions, and work emergencies — not price shopping. These are loyal guests who want to stay but can't.
RoomRefund captures exactly why each guest cancels via our AI concierge, so you see the pattern at your property — not just industry averages.
Why Guests Cancel
Illness / injury35%
Flight changes28%
Work conflicts22%
Other15%
Based on industry patterns · Your pilot shows your property's actual breakdown
How It Works
See the Full Flow
From booking to resale to your hotel getting a new guest.
Step 1: Guest books prepaid on your site
RoomRefund protection is offered alongside your existing rates. Your brand, your site, your guest.
💡 This lives on YOUR website — your brand, your domain, your customer relationship. RoomRefund is invisible.
🔒www.roomrefundhotel.com/book
Mountain View King
Mar 15 – Mar 18, 2026 · 3 nights
Flexible Rate
Free cancellation 72hr
$2,847
Non-Refundable
No refund if plans change
$2,187
RoomRefund Protected
Resell if plans change · Recover up to 85%
$2,187
RResale protection powered by RoomRefund
Not an OTA. Not even close.
OTAs take your guests and charge you for it. We give you new guests and charge them.
OTAsRoomRefund
Cost to hotel15–25% commission$0
Who pays the feeYou doThe traveler
Guest relationshipOTA owns itYou keep it
Cancellation dataHidden from youFull transparency
Rate parity pressureYesNone
Ancillary revenueOTA captures it100% yours
When it activatesEvery bookingOnly on cancellations
We handle everything — finding the guest, collecting payment, distributing funds. Your front desk just creates the reservation.
Pilot Intelligence
Data Your PMS Can't Show You
Every conversation with a cancelling guest generates intelligence — cancel reasons, booking windows, demand patterns, recovery rates. All in real time.