Brendan Reidy

That Thompson Hotel room in Chicago? That was the spark. But the reason I knew I could actually build the solution comes from everything before it.

I've spent my career joining companies early and helping them scale. I was the founding member of PatSnap's U.S. office — first hire, first sales playbook, first revenue. I was employee #15 at Snapsheet, where I helped build the systems that took an insurtech startup through multiple funding rounds. I cut my teeth in enterprise sales at Oracle. Today I lead go-to-market at Kyriba.

Every role has been about the same thing: understanding what customers actually need, then building the processes and teams to deliver it.

After a decade in GTM, I've seen the same pattern over and over — broken systems where both sides lose. RoomRefund is my chance to fix one.